At RozatoMart, we strive to provide you with quality products and excellent customer service. This Return and Refund Policy outlines the terms under which you may return products and request refunds. By shopping on rozatomart.com, you agree to the practices described below.

1. Eligibility for Returns

You may request a return under the following conditions:

  • The product is defective, damaged, or not as described.

  • The return request is initiated within 7 days of receiving the product.

  • The product is unused, in its original packaging, and includes all tags, manuals, and accessories.

Please note: Certain items such as personal care products, perishables, and customized orders may not be eligible for return unless defective.

2. Return Process

To initiate a return:

  1. Contact us at support@rozatomart.com or +91 81110 71566 with your order details and reason for return.

  2. Our team will guide you through the process and arrange for pickup (where applicable) or provide instructions for shipping the item back.

  3. Once the returned item is received and inspected, we will notify you of the approval or rejection of your return.

3. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • If you paid via Cash on Delivery (COD), we may request your bank details for processing the refund.

  • Shipping fees, if any, are non-refundable, unless the return is due to our error (defective or wrong product).

4. Exchanges

We may offer exchanges for the same product if stock is available. If the item is out of stock, a refund will be issued instead.

5. Non-Returnable Items

The following items are not eligible for return unless defective:

  • Personal hygiene products

  • Perishable goods (e.g., food items)

  • Customized or personalized products

  • Gift cards or digital items

6. Contact Us

For questions or concerns regarding this Return and Refund Policy, please reach out to us:

Email: support@rozatomart.com
Phone: +91 81110 71566

Last updated: May 2025